Christian Masotti and Lewena Bayer are here to make your workplace better and to make Human Resources understand that being civilized at the workplace is the way to go. The authors have done extensive research and have come up with a list of reasons why people loathe their workplaces. Manufacturing Civility will open your eyes to how toxic some workplaces can be. The authors have highlighted and discussed in depth what makes the workplace toxic and how to improve on that. Another topic that is discussed is different workplace cultures and workplace incivility. They describe workplace incivility as low-intensity deviant workplace behavior with an ambiguous intent to harm. Are you allowed to have light moments in the workplace? Are titles and job descriptions so important? Are you happy as an employee? The authors will help you answer these and related questions as they help you understand the importance of being productive and engaging at work. In the book, the authors list down character, courage, change readiness, critical communications, competency, and consistency as the 6Cs. Each of these Cs is discussed in detail, with the authors giving real life scenarios and relatable examples for better comprehension of the context.

The topics in the book may seem basic until one reads, reflects, and gets to compare notes. When reading this book, you realize that people can be more productive if the human resource or management make working spaces a little friendlier than they are. The tone and language used in the book is friendly and encourages one to read more. The authors are also honest in their discussions. They talk of the good things that happen at the workplace and also expose the bad that some managers and human resource practitioners engage in.

Manufacturing Civility: People Treatment as a Continuous Improvement Strategy is an informative book that will open your eyes to some of the things that people endure in the workplace. You will realize that the toxicity at some workplaces is at an all-time high, and gets to be overlooked in workplace culture. The authors also had advice for employees who do not know what to do when put in this difficult position. I recommend this book to every reader who wants to learn about different workplaces and how to improve the workforce. This book is both for the subordinates and those in managerial positions.

Pages: 158 | ASIN: B08711N71J