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Teachers, Teams & Tugboats
Teachers, Teams & Tugboats is a reflective career memoir about leadership, mentorship, and the complicated machinery of global logistics, told through Rich Higgins’s more than forty years in the field. Using tugboats as his central metaphor, Higgins looks back at the people who steadied him, pushed him, protected him, and taught him how to lead. The book moves from noisy trucking docks and deregulation to retail bankruptcies, mergers, Asian port visits, union conflicts, public speaking, health struggles, and late-career reinvention. What holds it together isn’t just supply chain expertise, though there’s plenty of that. It’s gratitude. Again and again, Higgins returns to the idea that a career is rarely built alone, and that the best leaders are the ones powerful enough to guide without needing the spotlight.
I appreciated the book’s emotional honesty. Higgins doesn’t polish himself into some flawless executive hero, and that gives the memoir its warmth. The scene where Tom drives him to work every day after his DUI is one of the book’s most affecting moments because it’s both painful and generous. Higgins lets us feel the shame of that mistake, but he also lets us feel the astonishing grace of a friend who simply shows up. I found that more memorable than many of the larger corporate victories because it captures the book’s real subject: character under pressure. The same is true when he writes about relocating his family and watching his daughters struggle, or turning down the dream job in St. Louis so he could be near his dying father. Those passages carry a quiet ache. They remind us that every career decision has a private cost, and Higgins is at his best when he lets that human truth sit beside the business lesson.
The writing is plainspoken and sincere. Higgins writes like a man talking across a table, and that directness suits the material. The book uses a lot of quotations, acronyms, and operational detail, especially when it gets deep into detention, demurrage, ocean rates, UPS contracts, and best-practice checklists. I did occasionally want a little less instruction and a little more scene. But even the technical passages have an authentic authority. When Higgins describes eliminating rail detention by teaching the distribution center team how the clock worked, creating a Container Priority Report, and getting everyone aligned around FIFO, the lesson lands because it’s concrete. The ideas are strongest when they’re embodied in action: Charlie trying to turn C players into B players, Dave bringing in positive reinforcement training, Greg keeping a position open until Higgins found his way back, Jimmy valuing expertise over age. The book’s moral universe is clear, maybe even stubbornly so, but I liked that about it. Tugboats, captains, crew members, pirates. It’s simple language for complicated workplaces, and it sticks.
Teachers, Teams & Tugboats feels less like a conventional business book and more like a thank-you letter written after a long and meaningful voyage. Its best moments are tender, funny, and grounded in hard-earned perspective, especially when Higgins admits what he didn’t know, who helped him survive, and which values still matter after the titles and relocations fade. I closed the book feeling that its deepest argument isn’t about logistics at all, but about remembering who carried us when we couldn’t quite steer ourselves. I’d recommend it to readers in supply chain, retail, transportation, or operations, but also to managers, mentors, and late-career professionals who want a candid reminder that leadership is built through patience, integrity, gratitude, and the grace to help someone else reach safe harbor.
Pages: 78 | ISBN : 978-1970751505
Triumphs and Tragedies
In War of the Words, you share your family’s experience building the company that shaped the modern office and the crushing blow that came with the Information Age. Why was this an important book for you to write?
It’s an untold story—that of the early days of tech innovation, before Silicon Valley. The earliest implementers of tech were secretaries who had to convert from typewriters to word processors. Ultimately, these women became the ones who transformed their offices into full-blown automated offices. Office automation elevated everyone. The crushing blow came to companies such as ours that couldn’t compete with Microsoft’s power and money. Few small companies and even some tech giants could.
I appreciate the candor with which you tell your family’s story. What was the most difficult thing for you to write about?
My memoir has twists and turns, triumphs and tragedies. My mother’s devastating illness, my father’s allegiance to a “new Age Cult,” and my brother’s alcoholism all contribute to the arc the story takes. The rise and fall of a most unusual company that was instrumental in the dawn of the Information Age.
What advice would you give someone who is considering writing a memoir? Why are you writing it?
To inspire, to heal? Give yourself time to reflect, to pause, as you write. Memoirs bring up emotions that have to be dealt with, and some can stop your progress. Allow time to heal as you write, for writing a memoir is a healing process. By sharing your story, perhaps others can heal or be inspired.
What is one thing you hope readers take away from your family’s experiences?
Take chances. Live a full and exciting life. Make a difference. Try something new. Be daring.
Author Links: GoodReads | Website | Amazon
Despite its clunky name, MASS-11 was a powerhouse–loaded with features, lightning-fast in performance, and trusted by a Who’s Who of the Fortune 500. Scientists, engineers, and office workers alike used it to document pivotal developments, including the Patriot Missile, the Hubble Space Telescope, the Alaska Pipeline, the first HIV test, and major pharmaceuticals like Zoloft, Zithromycin, and Prozac.
The Karels brothers, through their company MEC, saw the untapped potential of the VAX computer before DEC itself realized its impact on office automation. The author, a nurse by profession who joined the family startup from the beginning, offers an insider’s view of an industry undergoing rapid and radical change–an industry that would ultimately reshape society.
She reflects on the grueling world of office work before digital transformation, where secretaries typed on IBM Selectrics from nine to five, only to retype entire documents the next day for even minor corrections. With vivid detail, she captures a rarely told slice of history: the monochrome, repetitive rhythm of office life before the rise of word processors, email, fax machines, and the Internet changed everything.
War of the Words
Carol Karels’ War of the Words: The Office Revolution That Transformed the Lives of Women and the Men They Worked For is a fascinating mix of family memoir and tech history. Karels tells the story of Microsystems Engineering Corporation (MEC), the small family company her father and uncle founded in the late 1970s that created MASS-11, a powerful word processor that quietly helped shape the modern office. From NASA contracts to the early days of Digital’s VAX computers, she traces how a homegrown business rode and was eventually crushed by the wave of the Information Age.
What grabbed me right away was how personal it felt. Karels doesn’t hide the messiness: her brother’s public one-star review of her first book, her father’s fierce ambition, and the family’s chaotic dynamic all sit side by side with the story of a company at the center of a digital revolution. When she recalls their product being featured at the Paperless Office event at the Watergate Hotel or the excitement of reading Alvin Toffler’s The Third Wave, the scenes feel alive, filled with awe and possibility. Yet underneath, there’s tension, the sense that every success came at a cost.
I loved how Karels mixes technical history with heart. She writes about computers, word processors, and office automation, but always brings it back to people: her father’s restless drive, her brother’s pride, and her own search for purpose. Her prose has a natural rhythm, part storytelling, part confession, and even when she dives into details about the DEC VAX or the shift from typewriters to terminals, it feels human and intimate.
One of the most memorable moments for me was her father’s blunt advice: “Learning MASS-11 might be the best goddamn thing you ever do.” That line sums up the entire book, equal parts tough love and belief in possibility. Karels writes with humor, honesty, and just enough bite to keep you hooked.
War of the Words is perfect for readers who love memoirs that connect personal lives to cultural change. It’s about family, ambition, innovation, and the strange beauty of watching a dream take shape, and then fall apart. Anyone curious about women in tech or the human side of the computer revolution will find this story both moving and unforgettable.
Pages: 332 | ISBN : 978-1953728432
